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Frequently Asked Web Hosting Questions (FAQs)

What is a virtual domain?
Virtual Domain means having your own domain (http://www.your-name.com) without having to purchase expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space and internet connection, while, you are still professionally represented via your own personal Internet web address or domain name (www.yourname.com) and by your own personal e-mail address (you@yourname.com).

Why do I need a web host?
It isn't cost effective to purchase a web server and a high speed 24/7 connection to the internet just to have your web site available on the internet. That is where web hosting companies come in. We purchase the servers and the connection, and then rent our server space to people like you. We give you the best server software and high speed internet connection, for a low monthly fee.

What is a domain name and how do I get one?
A domain name is the web address or URL that brings people to your web site. For example, our domain name or URL is avs.net.au. Your domain name can be anything you want, as long as someone else hasn't already purchased it. Domain names end in either .com, .net or .org.

What if I already own a domain name?
There is no fee for transferring your domain name. There is also no setup fee for seting up the new hosting. Please contact the registrar that you purchased your domain name through and tell them you want to transfer web hosts.

What steps do I need to take to set-up a virtual domain at Netvantage?
It's easy to signup with our online order form.

How long does it take for my account to be set up?
Once payment is received your account will be set-up almost immediately. An activation notice will be sent to you via e-mail including your user-ID, password, your web site's IP address and other important information on getting your site started.

Can we set up password protected areas?
Yes. Each account comes with the Protect Directories feature, which can be accessed through the control panel.

May I promote my Netvantage web site with bulk email?
Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited email. Any user of our services who has sent a large number of unsolicited email will have their account closed within 24 hours. A pro-rata share of their current contract will be refunded.

Do you offer dial-up Internet access?
No, you will need local Internet access in order to maintain your website and retrieve e-mail addressed to your site.

Are your servers connected 24 hours a day, 7 days a week?
Yes. They are always connected and always monitored.

What are your server types: NT? UNIX? Both? Other?
We use RedHat Linux.

What do autoresponders do and are they included?
An autoresponder will send an automatic reply back to the sender.

What programs can be used to access e-mail (pine, elm, Netscape mail, etc.)?
All POP clients can be used — any program which downloads the files from our server onto your computer. You can use mail user agents which run on our servers (such as pine), with a special configuration. You can also use IMAP programs.

Can I access my web site with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name.

What is an email alias and is it unlimited?
An e-mail alias means if you send mail to webmaster@yourdomain.com, that address is aliased to whomever needs to receive it. It can be one person or multiple people, however you need it structured. It is unlimited — get as many as you need for no extra charge!

Do you have FTP and FTP Anonymous access?
Yes, we provide both FTP and FTP Anonymous access.

Do you provide a CGI-BIN personal directory?
Yes, most account packages come with a CGI-BIN.

How can I manage my e-mail users (add/remove/update). How can I setup mail redirection for my users?
To add or delete POP boxes, use the Mail Manager option in your control panel
You redirect mail by editing the address, un-forwarding to the POP box (which deletes it if that's the only reference to it) and forwarding to whatever email address you desire.


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